Privacy policy

What we collect

• Contact form: your name and email, and if you give them, your business name, domain, topic, plan and message.
• Assistant: what you write to it is sent to Anthropic to produce the answer. We do not keep these conversations.
• Domain search: the name you type is sent to Vercel's registrar to check availability. The result is kept in memory for up to 10 minutes, with nothing linking it to you.
• Technical data: your IP address is used, briefly and in memory, to limit abuse; our host (Vercel) keeps technical logs for security and operations.
• Clients: your contact details, plan, invoices and messages to our team, and what we need to run your site, domain and mailboxes. They are kept encrypted in our storage (Vercel Blob). Questions you ask the assistant in the client area are sent to Anthropic with a summary of your account, and are not kept by us.
• Sign-in: we keep a fingerprint of each sign-in link we send (never the link itself) and the times of attempts, to limit abuse.

Why

To answer you and prepare an offer (steps before a contract, and legitimate interests), to provide the service you signed up for (contract), to protect the site from abuse (legitimate interests), and to keep accounting and tax records (legal obligation). We do not sell your data.

Cookies and measurement

Signing in to the client area sets one strictly necessary cookie (your session, 14 days at most), and your cookie choice is kept in a cookie (hb_consent, 6 months).

Only with your consent, we load the Meta pixel (Facebook, Instagram) on the public pages of this site, never in the client area or the admin. It sets the _fbp and _fbc cookies (up to 90 days) and sends Meta the pages you view and the fact that you sent the contact form (not what you wrote), with your browser's technical data. We use it to measure our ads and show them to people likely to be interested. Legal basis: your consent. For this collection we are joint controllers with Meta Platforms Ireland Ltd, which then processes the data under its own policy (facebook.com/privacy/policy) and may transfer it outside the EU. Refusing has no effect on using the site. You can withdraw consent at any time with the Cookie settings link in the footer.

Who processes your data for us

• Vercel: hosting of this site, technical logs, and the registrar for domains.
• Meta Platforms Ireland: the advertising pixel, only if you accept it (see Cookies).
• OVHcloud (France): hosting of our clients' sites and apps.
• Hetzner (Germany): backup storage.
• Supabase (Paris region): our clients' app databases.
• Resend: sending email (your acknowledgement, and the copy to our inbox).
• Google Workspace: our inbox.
• Telegram: an internal alert to our team for each message received, which carries your contact message (never the text of a data protection complaint).
• Anthropic: the assistant's answers.
• Stripe: card payments and invoices (we never see your card number).
• Zoho: our clients' mailboxes.

These providers are based in the United States among other places. Transfers rely on the safeguards they offer, such as standard contractual clauses.

How long

An enquiry: up to two years after our last exchange, unless you become a client. Client records: for as long as the service runs, then as long as tax law requires for invoices.

Your rights

You can ask for access to your data, correction, deletion, restriction or a portable copy, and you can object to processing (UK and EU GDPR). We offer these rights to everyone, whichever law applies to you. Write to hello@servolia.com; we reply within one month.

Complaints

If you are unhappy with how we use your personal data, you can complain to us online, by email to hello@servolia.com, or by post to Servolia LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States. We acknowledge every complaint within 30 days, investigate it, and tell you the outcome. You may also complain to the data protection authority that covers you:

Children

Our services are not for people under 18.