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Short answers, checked.
How to do the common things with your site, domain and email, and what we do and don't do. Nothing here? A person reads every message.
15 articles
Domains and DNS
- Point a domain you bought elsewhere to your siteKeep your domain where it is and send it to the site we host: the two records to add, and what not to touch.
- Transfer a domain to usWhat a transfer needs (the domain unlocked and its transfer code), the 60-day rule, and how long it takes.
- Take your domain elsewhereYour domain is yours: how to get its transfer code from us, and the one rule that can make you wait.
- How DNS changes spreadWhy a change can show on your phone and not on your laptop, and how long to wait before worrying.
Business email
- SPF, DKIM and DMARC: why mail lands in spamThe three records that prove your mail really comes from you, what we set up, and what no record can promise.
- Add your business email on an iPhone or iPadSet up your mailbox in Apple Mail, step by step, with the server settings to type.
- Add your business email on an Android phoneSet up your mailbox in your phone's email app, with the server settings to type.
- Add your business email in OutlookSet up your mailbox in Outlook on Windows or Mac, with the server settings to type if Outlook does not find them.
- Read your business email in the Gmail appAdd your mailbox to the Gmail app on Android, iPhone or iPad, and what changed for Gmail on a computer.
Prices and billing
- Renewals and prices, explainedWhen your plan and your domain renew, what you are charged, and how much warning you get.
- If a payment failsWhat happens when a card is declined: 14 days to settle, then a pause, never a deletion.
- What we do not doWritten down so you do not find out later: backups, guarantees, phone support, and the sites we do not host.
Your account
- How sign-in links workYour account opens with a link we email you: it works once, for 15 minutes. Why, and what to do if it does not arrive.
- What uptime alerts meanOn Essential and Pro and Business we check your site every 5 minutes. What "not responding" means, and what we do.
- Delete your accountHow to delete your account yourself, what happens to your site, domains, mailboxes and invoices, and what to do first.
A question that isn't here? Write to us, or from the Support tab of your account.