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Heberlis

Your account

Delete your account

How to delete your account yourself, what happens to your site, domains, mailboxes and invoices, and what to do first.

Help centre · Checked 8 October 2026

  1. Sign in, open Overview, and under "Sign-in and security" choose "Delete my account…".
  2. Confirm it is you: deleting needs a sign-in from the last 10 minutes (a fresh emailed link, or your password).
  3. Settle each domain we hold for you: take its transfer code to move it elsewhere, or release it (it then stops renewing and lapses on its expiry date).
  4. Type your account's email address to confirm. A confirmation email follows.

What happens

Services
Your plan and any add-ons are cancelled straight away and nothing more is charged. Time left on the current period is not refunded; write to us first if you think you are owed something.
Website
We take it offline.
Mailboxes
Deleted with the account, messages included. Export what you want to keep first: any mail app connected over IMAP can copy it.
Invoices
Kept for as long as tax law requires. Everything else about you is erased.

Still stuck? Write to us: a person reads every message.