- We email you as soon as a payment fails. Nothing stops yet.
- Update your card, or pay the open invoice, from the Billing tab ("Card and cancellation" opens Stripe's secure page), or ask us for a payment link.
- If nothing is settled within 14 days, the service is paused. It is never deleted: it is switched back on once the invoice is paid.
A domain renewal is charged a week before the domain's renewal date, so a failed domain payment still leaves time to settle it before the domain itself is at risk. If you are unsure what a charge is, write to us before paying it.
Still stuck? Write to us: a person reads every message.